Ladies Walk Practice
We hope to use our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice.
We will keep it current with any news, developments and details that are relevant to the practice and our patients.
As well as a source of information about our practice, the staff and the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information. If there is topical health information we will also add this to the website.
Living Well Partnership – mailing address on correspondence
Please note that the official mailing address of the Living Well Partnership is Ladies Walk Practice. This means that any written communications you receive a copy of (such as discharge summaries from hospitals) will therefore be addressed to Ladies Walk Practice and a GP you may not be familiar with, rather than your regular surgery and GP.
We would like to reassure you that this does not have any impact on the care you receive from your regular surgery and your GP will continue to receive all correspondence about you.
A reminder that our surgery sites are Ladies Walk, Weston Lane, Bitterne Park, Midanbury and Harefield.
If you have any queries, please get in touch with the Reception Lead at your registered surgery who will be happy to help further.
We are pleased to welcome Dr Laura Wilson to the GP team. She will be mainly based at Ladies Walk and will be taking over the "named GP" list from Dr Davies. This will allow Dr Davies to dedicate more time to additional practice management activities.
We have not yet been successful in recruiting another GP to replace Dr Elliott.
What does "named GP" mean?
In years gone by GP carried a person list of patients and when they moved from one surgery to another, the patients followed them. The Government changed this arrangement 2004 and introduced a practice based list, where patient were registered to a practice team. 2014 the government added a "named GP" for patients who were 75years and over, in a similar way to "named nurse" in hospitals. This was expanded to all patients in 2015.
What does this mean?
It is largely an "oversight" role of each patient having a point of contact within a practice who can co-ordinate all appropriate services by the practice that are clinically required for the patient.
What does this NOT mean?
It does NOT mean that you can only see your "named GP" or that they are the only GP involved in your care. You are free to choose to see who you would like to see and we appreciate that you may want to see different clinicians for different problems. You will still be able to book appointments with Dr Davies.
It does NOT mean that your "named GP" takes on responsibility for the work of other doctors or health care professionals. That is still the responsibility of the clinician that you choose to see and they will be dealing with any results or referrals that they request for you.
This does NOT mean that the availability of that doctor will change. All the GPs work part-time at the practice and there will be days when they are unavailable. The triage system will cover their absence for urgent clinical needs.
Evening and weekend appointments
If you are registered with a GP practice in Southampton, you can now get an appointment with a doctor or nurse from 8am to 8pm every weekday (including bank holidays), 8am to 4pm on Saturday and 8am to 2pm on Sunday. This appointment will either be at your GP practice or at one of the six hubs throughout the city.
These appointment slots are for a variety of different appointments, and can be booked through your GP practice when they are open or by phoning NHS 111 if your practice is closed. NHS 111 is free to phone and available 24 hours a day, 365 days a year.
Message to Patients
We are very grateful for your patience of the last few months whilst we were experiencing unprecedented staff shortages. We are now pleased that Mrs Vikki Bartlett has re-joined the practice and Dr Davies & Dr Gnanapragasam have returned from sick leave. Also we are delighted to welcome Dr Wilson who is joining us as a permanent salaried GP. We are still looking to recruit and streamline services within the larger partnership
Thank you for your kind understanding.
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Information for Patients
Update on our Merger Activities
Last July, the partners of both Weston Lane & Harefield Surgeries and Ladies Walk merged to form the Living Well Partnership. The first phase of the merger, is the coming together of the business operations for the practices, which is complete. The second phase of the merger is the integration of the clinical operation.
We are also excited to be able to announce that we are intending to merge with Bitterne Park and St Luke’s & Botley GP Surgeries.
This information leaflet intends to provide more explanation of the changes and how they might impact you. We would welcome your feedback and any questions you may have as we progress through this next phase. Please contact use our feedback boxes in the practice, or email us via firstname.lastname@example.org
Merger Update FAQ - July 2017
Care Quality Commission
Our practice has been inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.
Following our inspection on the 11th January 2017, we are pleased to say we have had been given an overall rating of good. Within in the report, we achieved an outstanding rating in two sub-areas: effectiveness for patients with long term conditions and responsiveness for vulnerable patients. Please read our report by clicking on the link below:
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